The Last Mile

How do you walk your software product through the wilderness of dumb users, dodgy machine builds and missing dependencies?

You want to reduce your support footprint and the dysfunction of dealing with false positives(i.e. it’s your software not my machine syndrome). If you have control of the deployment landscape then a standardised machine build and knowledgeable first line support come in handy. Otherwise online users forums and comprehensive user documentation will help share knowledge of work arounds, gotchas and technical Voodo. The last thing you want is for the development team to be constantly building patches to support all machines under the sun. Doing this robs the team of the precious time required to develop new features and enrich the product’s functionality.

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